Privacy Policy

Last Updated: July 19, 2026

Custom Patches ("we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you visit our website or place an order with us.

By using this website, you agree to the terms of this Privacy Policy.

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1. Who We Are

Custom Patches is an individually-owned small business based in Goa, India, offering custom, made-to-order embroidery products.

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2. Information We Collect

We may collect the following types of information when you interact with our website or place an order:

2.1 Information you provide directly:

- Name

- Shipping and billing address

- Email address

- Phone number

- Order details and customization instructions (including any images, text, or design references you provide)

2.2 Payment information:

- We do not directly collect or store your card, UPI, or banking details. All payments are processed securely through Razorpay, and payment information is handled in accordance with Razorpay's own privacy and security policies.

2.3 Automatically collected information:

- Basic technical data such as IP address, browser type, device type, and website usage patterns, typically collected via standard website analytics tools.

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3. How We Use Your Information

We use the information we collect to:

- Process, produce, and ship your custom order

- Communicate with you about your order status, delivery, or any issues

- Respond to inquiries, complaints, or support requests

- Improve our products, website, and customer experience

- Comply with legal obligations, where applicable

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

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4. Sharing of Information

We may share your information only in the following circumstances:

- Courier/shipping partners — to deliver your order to you

- Payment processor (Razorpay) — to process your payment securely

- Legal requirements — if required by law, court order, or government request

We do not share your personal data with any other third party for advertising or unrelated commercial purposes.

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5. Data Storage & Security

5.1 We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

5.2 As a small, individually-run business, information is stored securely and access is limited to what is necessary to fulfil your order and respond to communications.

5.3 While we take precautions, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

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6. Your Custom Design Data

Any images, artwork, or design references you provide for a custom order are used solely for the purpose of creating your order and are not shared publicly, reused for other customers' orders, or used for our own marketing without your consent, unless you have separately agreed to this (e.g. for a product feature on social media).

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7. Cookies & Website Analytics

Our website may use basic cookies or analytics tools to understand website traffic and improve user experience. These do not collect sensitive personal information and are standard for most e-commerce websites. You can disable cookies through your browser settings, though this may affect website functionality.

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8. Your Rights

You have the right to:

- Request access to the personal information we hold about you

- Request correction of inaccurate information

- Request deletion of your personal information, subject to any legal or order-fulfilment obligations we may have

- Withdraw consent for us to use your information, where applicable

To exercise any of these rights, contact us at custompatcheshandmades@gmail.com.

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9. Data Retention

We retain your personal and order information only as long as necessary to fulfil your order, comply with legal obligations, resolve disputes, and maintain business records.

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10. Children's Privacy

Our website and products are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can remove it.

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11. Changes to This Policy

We may update this Privacy Policy from time to time at our sole discretion. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

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12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Email: custompatcheshandmades@gmail.com

Phone: +91 9037156431

Location: Goa, India